Help Center
Frequently Asked Questions
The answers most buyers ask for before their first order.
Ordering & pricing
Is there a minimum order quantity or order value?
No. Every SKU on Maacsok is priced at wholesale rates and you can order any quantity you like — from a single unit to pallet-scale stock. Larger quantities simply draw from the same wholesale price listed on the product page.
Are the prices really wholesale?
Yes. MELANIE GAINEY LLC buys directly from manufacturers and importers in volume, then passes that pricing through. Strikethrough "original prices" on the site reflect typical retail values so you can see your margin at a glance.
Can I get a quote for a large or mixed bulk order?
Absolutely. Email ler29720@gmail.com with the SKUs and quantities you need. We confirm live stock and reply with a quote, typically within one business day.
Do I need an account to order?
No — guest checkout is fully supported. Creating an account just makes it easier to track orders, reorder and keep your shipping details on file.
Payment
What payment methods do you accept?
Two methods, both in USD: Cash on Delivery — pay the carrier when your order arrives — and Bank Transfer (offline settlement), where we email you remittance details after your order is confirmed and ship once payment clears.
How does bank transfer settlement work?
Choose Bank Transfer at checkout. After confirming your order we email the bank details and the exact amount. Include your order number (starts with MC) in the transfer reference so we can match it quickly. Goods ship as soon as the transfer is confirmed.
Shipping & delivery
How fast is delivery in the US?
Orders leave our Spring Lake, NC warehouse within one business day. Most US addresses receive their goods in 2–5 business days depending on distance and carrier.
How much does delivery cost?
Delivery is free on orders over $99.00. Below that, a flat carrier fee is quoted at checkout — there are no surprise charges at the door.
My order arrived damaged. What now?
Photograph the parcel and the damaged items, then email ler29720@gmail.com with your order number within 48 hours. We arrange a replacement or refund under our Returns & Exchanges policy.
Returns & quality
What if an item isn't right for me?
You have 30 days from delivery to return unused items in original packaging for a refund or exchange. Full conditions are on our Returns & Exchanges page.
Are the products covered by warranty?
Yes — defective items are covered. Details on covered defects, timeframes and how to make a claim are on our Warranty page.
How do I know stock is real?
Stock counts on Maacsok come straight from our warehouse system. If an item shows a number, it is on our shelves; when something sells out it is marked out of stock immediately.